Thank you for visiting our Site! We are glad to have you here, and your privacy is of utmost importance to us. We respect your privacy and want to protect your personal information. This policy explains our practices regarding the collection and use of your personal information, as well as your options concerning the collection, use and disclosure of that information. By accessing this Site, you accept the practices described in this Policy.
Please note that this policy applies only to our Sites. This may contain links to other websites. Please be aware that we are not responsible for the privacy practices of other websites not operated by us.
Please also review our Terms of Service for terms and conditions governing your use of this Site.
Your Contact Information & Opt-Out Options
We collect and hold your email address when you “opt-in” to our email list, order one of our free or paid products or services, or otherwise voluntarily provide us with your email address. We will use your email address in order to send information and services you have specifically requested and to notify you of new developments, products, services, trainings, events and occasional recommendations for individuals and organizations that we feel offer products or services that our customers might find useful. You can unsubscribe at any time. If we send you an email, it will contain an opt-out link which you can click to have your name removed from our e-mail list.
If you supply us with additional contact information (postal address, telephone and cell phone numbers, etc.), you may receive periodic communications from us, such as mailings or phone calls, with information on new products and services or upcoming events or other notices that we think will be useful or valuable to our customers.
If you do not wish to receive communications from us, or have a problem with your subscription, you can unsubscribe at any time by clicking the link at the bottom of every single one of our emails. If there is another issue, please let us know by emailing us at firstname.lastname@example.org, or writing to us at Coach Pony Attn: Privacy Officer, 222 Talahi Road, Vienna VA 22180. Please provide us with your exact name, email address that you used to join our community, and telephone number (if needed) so we can accurately process your request.
Order Forms and Purchases
Our site uses an order form for you to purchase information, products, and services. We collect your contact information (i.e., mailing and e-mail addresses), financial information (i.e., credit card numbers), and demographic information (i.e., zip code and state) to process your order, to comply with applicable laws and regulations, to communicate with you about your order, and for internal marketing purposes. We use your contact to send you a confirmation e-mail for which you cannot opt out. We also use this information to send you information about our company and products and special promotions. Your contact information is also used to get in touch with you when necessary for additional information to process or fulfill your order. Unique identifiers are collected from Web site visitors to verify your identity and for use as account numbers in our record system. Demographic and profile data is also collected at our site. We use this data to help us improve our Web site and our product and service offerings.
Cookies and Tracking Information
When you visit any of our Sites, a cookie may be placed on your computer for a number of reasons, such as (a) to keep track of your shopping cart, (b) to recognize you when you return to our site, (c) to recognize whether a customer came to our site as a result of a promotion or advertisement with one of our partners sites or email campaign and (d) to track the sales made by customers referred to us from a 3rd party so that they can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from the Company websites, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on our sites. We also collect anonymous visitor information about how you utilize our site, such as IP addresses, browser types (such as Chrome, Internet Explorer, Safari, Firefox, etc.), referring pages and pages visited. We use this information (a) to perform anonymous statistical analysis of Web page traffic patterns, (b) to administer our Website and servers, and (c) to improve our services.
From time-to-time, we may use the information you provide to us to display advertisements to you on other sites, like Facebook, that are tailored to your personal characteristics, interests, and activities. You can go to those sites to learn how to opt-out of receiving certain ads (note: You may not be able to opt out of all ads).
Links to Other Sites (Their Privacy Policies May Be Different)
Surveys and Sweepstakes/Contests
From time to time, we may conduct online surveys to help us better understand and serve your needs, or conduct sweepstakes or contests. These offers may ask for contact information (i.e., e-mail address), financial information (i.e., credit card numbers), and demographic information (i.e., zip code, age, or income level). We may use this contact data from our surveys to send you information about our company. Unique identifiers are collected from the Web site to verify your identity. We use this data to help us improve our Web site and our product and service offerings.
Information from Other Sources
For reasons such as improving personalization of our service (i.e., providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
Sharing with Third Parties
We will NEVER sell your email. We may share your personal information to third-party contractors and service providers who assist us in delivering our products and services, fulfilling product orders, marketing our company and products, and operating our business.
In the event that we or substantially all of our assets are acquired by or merged with another company, customer information will be one of the transferred assets. Information collected on this Web site from those who have elected to receive offers from business partners of the Company is made available to such business partners. We release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property, or safety of the Company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Our Sites are not directed to children under the age of 13 and we will not knowingly collect personally identifiable information from children under 13. We strongly recommend that parents participate in their children’s exploration of the internet and any online services and use their browser’s parental controls to limit the areas of the internet to which their children have access.
Visitors’ GDPR Rights
If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:
We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.
You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.
You have the right to seek restrictions on the processing of your data.
You have the right to object to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
Revisions to this Statement
Our business changes constantly. This privacy statement will change also, and use of information that we gather now is subject to the privacy and security statement in effect at the time of collection. You should check our Web site frequently to see recent changes.
Last update: September 8th, 2020